Delivery

SHIPPING & RETURNS

Ongoing Care & Service

Shipping

Returns

Cancellations

Local Delivery

Orders are processed pending item availability and credit card verification. Most pieces are made to order and require a 3-4 week shipping window*. Once your order is ready to be shipped, you will receive an email with your tracking number.

Clientcare@itajewelry.com will contact you via email if there are any issues with your order.

Local taxes & duties
ITÄ offers shipping worldwide. Deliveries outside of the United States, Puerto Rico or Turkey may be subject to local import taxes, which are the responsibility of the receiver where they apply. ITÄ is not responsible for the payment of any duties, taxes or other fees associated with international shipments.

Rush Delivery
We are able to offer special rates for shipping to the 50 U.S. states, Puerto Rico, U.S. Virgin Islands, and Turkey. If you are based in the San Juan Metropolitan or Istanbul, Turkey areas, please feel free to email us at clientcare@itajewelry.com to discuss expedited messenger options. Prices will be quoted upon request. We wish to accommodate our customers’ delivery requests if it is in our ability. International shipping is offered via DHL Express and may incur additional rush fees if applicable.

Insurance
For added security, packages may be insured and we require a signature for all orders. We are not responsible for any lost packages, delayed delivery, or any other issues once your order is shipped. If your order is sent back to us by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order to you.

Timeframes
itajewelry.com does not process, ship or deliver orders on Saturday, Sunday or U.S. holidays. We are unable to ship orders to PO Boxes/APO/FPO addresses when using mail methods other than USPS. Please send us an email at clientcare@itajewelry.com with any questions or concerns prior to placing your order. Items shipped to the U.S. and international destinations are shipped from Puerto Rico. Items with delivery address in Turkey are shipped from Turkey.

* Please note, there are exceptions to the above. If something is needed by a specific date or in a hurry please contact us at clientcare@itajewelry.com first. We are happy to assist you.

ITÄ only accepts exchanges within 7 days of receipt for full-price fine jewelry in original condition. Items must be without wear and in as shipped condition. In order to start the exchange process, please send us an email at clientcare@itajewelry.com.

ITÄ does not issue refunds of any kind.

Requests for exchanges will be evaluated on a case-by-case basis. If we feel, for any reason that the request is not reasonable, we will not accept the return. Returns undergo a 5% restocking fee which will be deducted from the final refunded amount.

İTÄ is sold exclusively via itajewelry.com. We are only responsible for pieces purchased directly from itajewelry.com.

Order cancellations must be made by contacting clientcare@itajewelry.com within 24 hours from the date your order is placed.

In the event of a manufacturing defect or if you received an item in error, please email us at clientcare@itajewelry.com within 48 hours of receiving your purchase and someone will get back to you within 24 hours.

We currently support local pickup in the San Juan Metropolitan area and the greater Istanbul area. If a piece is in stock, a rush pickup may be coordinated by scheduling on our online appointment system after placing your order.

You can also email us at Client Care to let us know your preferred collection time window upon placing our order and we will do our best to accommodate your request.

Schedule Your Collection