WARRANTY, CARE & REPAIRS
Ongoing Care & Service
Care Instructions
Repairs
Warranty
Atabex, Keko and Kiki kindly ask that you wear them with care.
All ITÄ pieces are made of solid 14K yellow, white, or rose gold. Some pieces feature enamel or precious stones, which are ethically sourced.
Enamel
If your ITÄ piece has enamel please keep it away from extreme cold or heat to avoid potential melting or cracking.
Chains
Like most fine chains, our chains can be delicate and should be treated carefully. Do not pull or tug on them.
14K gold, diamonds & gemstones
Please use caution when applying hairsprays, lotions, colognes and perfumes when wearing İTÄ jewelry. These harsh chemicals may cause the precious metals to tarnish. If needed, clean in cool water to remove the oils from daily wear. We only recommend an at-home ultrasonic cleaner if your piece does not have any stones as these cleaners can cause the prongs that hold the stones to open. We recommend a periodic professional cleaning for all our pieces.
Precious & Semiprecious Beaded Strands
Put on after perfume, lotion and hairspray, and remove it before swimming, bathing, exercising or sleeping. Even with perfect care, the cord stretches and wears with time. When storing, lay your beaded strand flat, as hanging it can stretch the cord. Some softer stones like turquoise, lapis, malachite, opal and pearl are porous; keep them away from water and cosmetics.
Storing your piece
Jewelry, especially gold, scratches with daily wear. We hope this means you love your pieces as much as we do. Use our pouches and boxes to protect your jewels when not being worn.
We want you to love your İTÄ piece forever.
Should the need arise, please contact Client Care for information regarding repairs. We will repair your pieces at no additional cost within one (1) year from the date of purchase, subject to our evaluation of normal wear and tear.
After the warranty period, we are happy to repair your jewelry for a fee.
All repairs are evaluated on a case-by-case basis. Most repairs are shipped back to our atelier in Istanbul and can take between 4-15 weeks, depending on the nature of the repair.
Each ITÄ piece is handcrafted using precious metals, natural gemstones, and carefully selected materials. Variations in color, inclusions, texture, and finish are inherent to natural gemstones and handcrafted jewelry, making each piece uniquely its own.
ITÄ guarantees that your piece is free from manufacturing defects in materials and workmanship for one (1) year from the date of purchase. Please refer to our care instructions for more information.
Covered
• Manufacturing defects in craftsmanship
• Faulty clasps, closures, or settings resulting from workmanship
• Structural issues arising from the original production process
Not Covered
• Normal wear and tear
• Scratches, dents, and surface wear
• Damage caused by accidents, impact, misuse, or improper care
• Alterations or repairs performed by third parties
• Lost or stolen items
• Damage or gemstone loss resulting from excessive wear or accidental damage
For warranty evaluation or repair inquiries, please contact ITÄ.