¡Buenos Días! Yellow Gold and White Diamond Necklace

We are currently fulfilling orders to the US, Puerto Rico and Turkey via our online store. Worldwide shipping is coming soon. If you are joining us from any other location, please do not hesitate to contact us for your order enquiries. Orders are shipped via USPS or Fedex Express. For added security, all packages are insured and we require a signature for all orders.

We currently support local messenger delivery in the San Juan Metropolitan area and the greater Istanbul area at $10 rate. Local messenger delivery is complimentary on all orders above $1000. Please let us know your preferred delivery time window upon placing our order and we will do our best to accommodate your request.

We now accept returns and exchanges within 15 days of receipt for all fine jewelry in original condition. Items must be without wear and in as shipped condition. In order to start the return or exchange process, please send us an email at clientcare@itajewelry.com.  Requests for returns will be evaluated on a case-by-case basis. If we feel, for any reason that the request is not reasonable, we will not accept the return. 

Order cancellations must be made by contacting clientcare@itajewelry.com  within 24 hours from the date your order is placed. 

In the event of a manufacturing defect or if you received an item in error, please email us at clientcare@itajewelry.com within 48 hours of receiving your purchase and someone will get back to you within 24 hours.

Please use caution when applying hairsprays, lotions, colognes and perfumes when wearing your İTÄ fine jewelry. These harsh chemicals may cause the precious metals to tarnish and stones to absorb damage. If needed, clean in cool water with a soft brush to remove the oils from daily wear. We recommend a periodic professional cleaning.

If your İTÄ piece has enamel please keep it away from extreme cold or heat to avoid potential melting or cracking. Constant exposure to all types of water as well as lotions, oils or creams, may cause the enamel to weaken over time. We suggest taking off before extreme sun exposure.

Like most fine chains, our chains can be delicate and should be treated carefully. Do not pull or tug on them and be careful when detangling.

Jewelry, especially gold and precious gemstones, scratches with daily wear. We hope this means you love your pieces as much as we do. Use our pouches and boxes to store them individually and protect your jewels when not being worn.

We want you to love your İTÄ piece forever. Should the need arise, please contact Client Care for information regarding repairs. Repairs will be evaluated on a case-by-case basis.

If you need to know your ring size, you can order our free ring sizer tool here. We can ship this to you at no cost.

For all ring, bracelet or other resizing inquiries please contact us at clientcare@itajewelry.com. Please note that some ring styles cannot be resized.

Friends and design partners, Inés and Afet design each piece together with painstaking detail and reverence to each other's culture, story and ultimately meaning behind each piece.

All our pieces are crafted in small batches in Istanbul, Turkey by master artisans in ateliers just outside the walls of the Grand Bazaar.

Follow us on Instagram or write to us at clientcare@itajewelry.com with any questions regarding size and fit, detailed product information, delivery or for assistance placing an order.